Forum Discussion
Have you gotten any real replies from the support team. It has now been a week since we reported the issue and we have not received any real replies outside of the support tech saying they are "looking into it". Have asked multiple times if they have been able to reproduce the issue, and they will not reply with anything other than boiler plate messages of we are looking into it. Also we can only get one reply per day at 2:00am due to the support team be located in some other part of the world.
Hopefully someone from the support team can read this and give us an update.
Yes, I got a response from an actual person and started investigating the issue with them yesterday. He and I have communicated back and forth a few times.
I'm not sure why they responded to me but not you. However, they did take forever to get back to me on a ticket I filed last summer. It seems to be hit or miss.
The lag time caused by the overseas support is very unfortunate, and a disservice to US based customers.