No problem - I had expected more from SmartBear though.
It looks like this happens when I attempt to apply a license directly from an activation file.
When the process of applying a non-activated fixed license file, send the info to license-activation@smartbear.com and then use the next screen after that, I get more sensible information.
Except my license seems to be broken now: overactivation (even though they should be able to see I am the same user on the same PC, also frustrating) - which needs intervention by the person with access to my.smartbear.com
I saw something like that at some point as well. You can't active the same license twice basically, at least one for individual use. Not 100% sure but you might have to make sure you've uninstalled it from any other versions running on your computer.
If that doesn't apply I'd send them a support ticket, they've been good about answering mine within a day. I wouldn't be surprised if they need to intervene and sort out your personal license issues. Especially in a situation like this.
