Problem starting multiple instances of ReadyAPI.exe

Question

In our organisation we have been running ReadyAPI on a Windows server. Multiple users have logged in with RDP, started their own instance of ReadyAPI and signed in with their individual SmartbearID. This have been working fine until ReadyAPI 3.50. When we tried this with ReadyAPI 3.53 it doesn't work. Only one user can start ReadyAPI.exe.

I can't find anything about this in release notes or bug fixes. Does anyone know about this? I can imagine that this is a good feature on a normal single user computer, but it is not good on a server like our use case.

catalin_ochisor · Answer

Hi JonatanP,I suspect the issue is related to the licensing of ReadyAPI. Did your company migrate to the ID-based SmartBear License Management (SLM) system? There is a lot of info on the new licensing system, see:https://support.smartbear.com/administration/docs/en/smartbear-license-management/about.htmlhttps://support.smartbear.com/readyapi/docs/general-info/file-based-policy.htmlhttps://support.smartbear.com/readyapi/docs/general-info/migrating-to-id-based-licensing.htmlAlso: ReadyAPI version 3.50 was released in December 15, 2023 and version 3.53 in May 15, 2024 - did you update to 3.51 and 3.52 and was it working as before or jumped directly to 3.53?&nbsp;&nbsp;

jonatanp · Answer

Thanks for the reply. We noticed the problem from version 3.53. After some testing it appears the problem started in version 3.52.

We are using ID-based licenses and I don't think it is related. I will file a support request.

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Problem starting multiple instances of ReadyAPI.exe

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