Projects- When I click File --> Import Project , Ready API 3.10.0 tool doesn't show the file dialog box to select the available project

Looks like the case was resolved successfully for you Gaya123 ! Let me quote our support engineer on this: >> The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.We recommend removing these variables and trying without them. You can always set them back later. <<

Cannot Import Project | SmartBear Community

11 Replies

mattb
Staff
4 years ago
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Does this issue still persist? Or was it resolved

Sometimes the file dialog hides behind the ReadyAPI console.
- richie
  Community Hero
  4 years ago
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  Im running v3.10 and the 'Select Project File' dialog launches fine on mine
  
  Ta
  
  Rich
- Gaya123
  Occasional Contributor
  4 years ago
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  Issue still persist. Can you do support on this?
  
  Thanks & Regards,
  Gayathri
- Gaya123
  Occasional Contributor
  4 years ago
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  Still the issue exists. Actually I installed Ready API 3.9.2 with Admin credentials, then updated the latest version using my credentials. So it installed two instances of Ready API on same machine. And then I uninstalled the old version with the help of admin but then also I couldn't import the project .
endrju
New Contributor
4 years ago
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I have exactly same problem, SmartBear support, please assist.

Gaya123 are you working on Local Machine or Virtual Machine?
- mattb
  Staff
  4 years ago
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  I would recommend creating a support ticket to start, I will try to find a solution in parallel.
  
  https://support.smartbear.com/readyapi/message/
  - endrju
    New Contributor
    4 years ago
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    mattb have done that already, Case #00493668.
    Thanks
- Gaya123
  Occasional Contributor
  4 years ago
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  I am working on local machine
- Gaya123
  Occasional Contributor
  4 years ago
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  Hi,
  
  I have raised the support incident Case : 00493808
  
  Thanks
  - sonya_m
    Alumni
    4 years ago
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    Looks like the case was resolved successfully for you Gaya123 !
    
    Let me quote our support engineer on this:
    
    >>
    
    The exception you encountered is a generic issue that some users face during the ReadyAPI exploitation. The possible causes of the issue are described here: link [https://support.smartbear.com/readyapi/faq/some-java-specific-os-environment-variables-cause/]. Considering that you confirmed the use of HP UFT software, there is a high possibility that it's caused by specific OS environments.
    We recommend removing these variables and trying without them. You can always set them back later.
    
    <<

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Cannot Import Project

11 Replies

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