What does the certification of moderators entail? My manager is talking about the same concept but the subject of training has not. Are your moderators senior folks who a deemed to be experts or did they go through some training.
Very interest.
We have internally developed web based training that people need to go through to become a certified moderator. Anyone on teams can become a certified moderator and there is quite a large pool of them at this point. They are supposed to make sure reviews adhere to internal guidelines that have been set up teams in terms of making sure the review is a "good" review.
Right now there are backend queries that we have that look through the moderator list to check the percentage of reviews being conducted by certified moderators.
What we are really looking for is a drop down group that could be used to choose certified moderators for the teams using the code templates that we have. There isn't that capability in Collaborator right now.
Gary
Thank you for the information.
