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markwilliams's avatar
markwilliams
Visitor
8 years ago

Error 'Could not convert socket to TLS' when trying to send email from Collaborator.

When I try to send a test email through Collaborator. I get the error message 'Could not convert socket to TLS'. The SMTP settings all appear correct, and I have added these Collaborator server config settings:-

  smartbear.mail.smtp.auth "true"
  smartbear.mail.smtp.starttls.enable "true"
  smartbear.mail.transport.protocol "smtp"

 

Our SMTP server requires secure authentication using STARTTLS, and is using a self signed certificate. I've tried adding that certificate to the Windows Trusted Root Certificates store, but this doesn't appear to change anything.

 

Any ideas?

 

Cheers,

Mark

4 Replies

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    • subburamanr's avatar
      subburamanr
      New Contributor
      8 years ago

      We use Community edition and  faced the similar error "Error: Error sending email: Could not convert socket to TLS". Please let me your thoughts to resolve

       

      • subburamanr's avatar
        subburamanr
        New Contributor
        8 years ago

        Given message is not proper; But we identified the root cause and resolved the same. It seems that configured mail has more pending messages which were queue

  • jfgauvin's avatar
    jfgauvin
    New Contributor
    7 years ago

    I have the same problem: Error: Error sending email: Could not convert socket to TLS

     

    What needs to be done to fix this?

     

    Thanks,