Forum Discussion

sreegee's avatar
sreegee
New Contributor
2 years ago

How to disconnect any device that is already connected.

I am trying to connect to BitBar device from TestComplete Run Remote Device window. When I tried to connect to a device from the list, then I am getting the following error message.

"Your BitBar account does not allow any more additional connections. Please disconnect any device that is already connected using this account and try again".  I couldn't find a menu path to verify if there is an already connected device and to disconnect. Where do I check this? Please guide me.

Mobile Testing
  • mikef's avatar
    mikef
    Staff
    2 years ago

    Hi sreegee - if you click on the "Object Browser" tab on the right of your TestComplete workspace (or if its not there, View > Object Browser) - you should see any connected devices. Right-click and Disconnect there.

     

    If you still get this message, log on to your BitBar dashboard and check for any running Projects.

     

    Hope that helps, let me know if you need more assistance.

    thanks

    Mike