Forum Discussion

eng_sysadmin's avatar
Occasional Contributor
8 years ago

Exception received when attempting to upload files

I am attempting to upload files to an open Collaborator review using the online interface. Here's the relevant environment information:

  • Collaborator v9.5.9501
  • IE Version 11.0.9600.18499
  • Popup blocker turned off

Within the review, I select Upload -> Files. Normally, the "Upload Files" dialog will popup and I can select the target files. However, in my case, nothing happens. No dialog appears and the "Upload" button becomes disabled. I have to refresh the page in order to try again. Turning on the "F12 Developer Tools", I see the following error in the console.


SCRIPT5022: Exception caught: (TypeError) : Object doesn't support this action

File: com.smartbear.ccollab.CcollabWebclient-0.js, Line: 614, Column: 277


I was able to successfully complete the same action with Chrome Version 55.0.2883.75 m. So, the problem appears to be specific to IE.


Does anyone know what may be causing this? Any ideas on how to fix it?

1 Reply

  • AndrewF's avatar
    SmartBear Alumni (Retired)



    Please add the -Dflash.enabled=true option to your ccollab-server.vmoptions and restart Collaborator Server.