Urgent!!! Zephyr squad plugin export tests having wrong serial.

[liuhw19]

Hi, We are using Zephyr plugin 5.5.3.55308577. When exporting the tests, it has wrong serial. As in the picture, the project should be the same as Lenovo Smart Southern Campus, but the versions are also in it. We have exported 1159 tests. Please help to check on this and reply as soon as possible. Thank you so much.

[NeelaReddy]

Hi

If you are exporting to excel and seeing this difference you can consider exporting to CSV.

Please consider upgrading your zephyr version because there are fixes for excel export in newer version

If still issue persists please reach out to support

Thanks
Neela

[liuhw19]

Hi, we just found that if the summary has Chinese or Chinese punctuation, the project name will be merged to summary. If the step has Chinese, the following row will be merged to it. Is there any way to solve this problem?

[liuhw19]

Hi, please reply ASAP. Thank you. This just happened recently. Before it's all OK about the Chinese.

[liuhw19]

Does anyone can reply to my question? I just want to get a formal statement. Thank you.

[TanyaYatskovska]

Hi @liuhw19,

It looks like this question requires a deeper investigation. Could you please submit a support ticket to try to resolve it with the support team? You can submit a case here:

https://support.smartbear.com/zephyr-squad/message/

[liuhw19]

Hi, I have raised a ticket. It seems that it went well before and just recently Chinese character is not identified. The ticket number is 00509639. Please check on this ASAP. Thank you.

[TanyaYatskovska]

Thanks. I've passed this information to the Support Team.