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Error on execution

New Contributor

Error on execution

1. Try to execute Test case from "my Test cases project in jira" - go to Zephyr - Search tests - choose one test and in ... choose "Execute " .

2. In window "Execute Test" choose "Execute Ad Hoc" - "Assign To "me"" - press Execute.

Screen Shot 2021-01-11 at 12.00.06 PM.png

Current result : see Error and not open execution page
Screen Shot 2021-01-11 at 12.02.48 PM.png

How we can resolve this problem? we are using the trial version of Zephyr.




I'm able to reproduce the issue only once, but after clearing my browser cache everything works fine at my end.

Can you please clear your browser cache and retry same operation again (or) Please recheck in incognito mode of the browser. If issue is still reproducible, please raise  Support ticket and add the console screenshot and har logs in the ticket for reference

To provide har logs : Open the developer mode by right clicking anywhere on the page >> select inspect element >> switch to network tab >> right click >> save all as har with content




Was created support ticket 00464105. clear cache was not helpful .

Occasional Visitor

I'm having the same problem. Any update on this problem?

SmartBear Alumni (Retired)

Hi @dmsnccer,

As far as I see from the support case, the issue was resolved. Heres is a quote from the Support message:

We were able to resolve this issue by first adding tests to a cycle then executing them in cycle summary or search test execution

We were able to get the importer to work by adding the Reporter field to the create issue screen and using the account ID in the Excel

Please check if this works for you as well and let us know the results.

Tanya Yatskovskaya
SmartBear Community and Education Manager

SmartBear Alumni (Retired)

Hi @tanjatv ! I see that you replied straight to the email notification - this way your reply won't reach the community. I will copy your answer to this thread this time, please make sure to reply inside the community site in the future. Thank you!


Your reply:


Hi! Yes, this is work if we add test in cycle.


Sonya Mihaljova
Community and Education Specialist

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