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eph1066's avatar
eph1066
New Contributor
3 years ago
Solved

Owner field in test case import from CSV will not resolve

When I import test cases from CSV into Zephyr it will not resolve the owner field even though I know the ID is one of a valid JIRA user.  Is there something I am doing wrong?

  • eph1066's avatar
    eph1066
    3 years ago

    sonya_m , josh42 

    Actually, case sensitivity was not the problem.  As t turns out, JIRA creates internal keys for some of the users that the only way I found out about was to run a report.  I was avle to get a dump from our JIRA admin that gives a Xref beween the expected JIRA ID and the internal ID that JIRA uses.  That is what solved my problem.

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  • josh42's avatar
    josh42
    Community Hero
    3 years ago

    Hi eph1066 ,

     

    the import is case sensitive, when it comes to user keys. Maybe that's the problem here?

     

    Cheers

    Josh

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      3 years ago

      Thank you for the suggestions Josh!

       

      Hi eph1066! Does this help to solve the issue? 

      • eph1066's avatar
        eph1066
        New Contributor
        3 years ago

        sonya_m , josh42 

        Actually, case sensitivity was not the problem.  As t turns out, JIRA creates internal keys for some of the users that the only way I found out about was to run a report.  I was avle to get a dump from our JIRA admin that gives a Xref beween the expected JIRA ID and the internal ID that JIRA uses.  That is what solved my problem.