Forum Discussion

eph1066's avatar
eph1066
New Contributor
4 years ago

Owner field in test case import from CSV will not resolve

When I import test cases from CSV into Zephyr it will not resolve the owner field even though I know the ID is one of a valid JIRA user.  Is there something I am doing wrong?
  • eph1066's avatar
    eph1066
    4 years ago

    sonya_m , josh42 

    Actually, case sensitivity was not the problem.  As t turns out, JIRA creates internal keys for some of the users that the only way I found out about was to run a report.  I was avle to get a dump from our JIRA admin that gives a Xref beween the expected JIRA ID and the internal ID that JIRA uses.  That is what solved my problem.

josh42's avatar
josh42
Community Hero
4 years ago

Hi eph1066 ,

 

the import is case sensitive, when it comes to user keys. Maybe that's the problem here?

 

Cheers

Josh

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    4 years ago

    Thank you for the suggestions Josh!

     

    Hi eph1066! Does this help to solve the issue? 

    • eph1066's avatar
      eph1066
      New Contributor
      4 years ago

      sonya_m , josh42 

      Actually, case sensitivity was not the problem.  As t turns out, JIRA creates internal keys for some of the users that the only way I found out about was to run a report.  I was avle to get a dump from our JIRA admin that gives a Xref beween the expected JIRA ID and the internal ID that JIRA uses.  That is what solved my problem.

      • sonya_m's avatar
        sonya_m
        SmartBear Alumni (Retired)
        4 years ago

        eph1066 I see! Thank you for sharing.