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alucas's avatar
alucas
New Contributor
3 years ago
Solved

Error importing CSV - This file format is unsupported by Zephyr Scale.

We're doing the 30-day trial of Zephyr Scale for our JIRA Server instance. I have test cases in Google Sheets that I've exported as CSV. When I try to import a CSV, I get "This file format is unsuppo...
  • MisterB's avatar
    MisterB
    3 years ago

    Hi,

     

    I can't think of why it wouldn't work so Just checking that the structure of your data is in the expected format, as in the example below, and that it contains the mandatory Name field.  Note that the Folder and Name columns do not repeat for each Step.

     

    Folder Name Step Expected Result Test Data
    Folder Name A Test Case 1 Step 1   NA
        Step 2 Login Successful NA
        Step 3 Successful NA
    Folder Name B Test Case 2 Step 1 Successful NA
        Step 2 Login Successful NA
        Step 3 Successful NA
        Step 4 Successful NA
        Step 5 Successful NA
             

     

    Regards, Andy

MisterB's avatar
MisterB
Champion Level 3

Hi,

 

I can't think of why it wouldn't work so Just checking that the structure of your data is in the expected format, as in the example below, and that it contains the mandatory Name field.  Note that the Folder and Name columns do not repeat for each Step.

 

Folder Name Step Expected Result Test Data
Folder Name A Test Case 1 Step 1   NA
    Step 2 Login Successful NA
    Step 3 Successful NA
Folder Name B Test Case 2 Step 1 Successful NA
    Step 2 Login Successful NA
    Step 3 Successful NA
    Step 4 Successful NA
    Step 5 Successful NA
         

 

Regards, Andy

alucas's avatar
alucas
New Contributor
3 years ago

Seems like there's an issue with our JIRA setup, so I'm working with SmartBear to figure that out. Thanks for replying, MisterB!

  • MisterB's avatar
    MisterB
    Champion Level 3
    3 years ago

    You're welcome! ğŸ˜Š