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ngucachu's avatar
ngucachu
New Contributor
2 months ago
Solved

Error Importing CSV - Unsupported File Format

Dear SmartBear Community,

I’m encountering an issue when trying to import a CSV file into Zephyr Scale. Despite saving the file as CSV UTF-8 (Comma Delimited), I receive the error: "This file format is unsupported by Zephyr Scale."

I’ve attached the file and a screenshot of the error for reference. Could you advise on how to resolve this?

Thank you in advance for your support!

  • Hi!

    Thank you for sending details and a sample file.  I can confirm that I was able to import the file into Scale without any issue and without having to make any changes.  I also checked if the file format/structure was valid using this site: CSV Validator & Linter

    I don't know why exactly this is happening - perhaps there is something odd going on with your version of the file with some hidden characters.  I would try creating a new file from scratch with the minimum of information in each field.

    Let me know if it works or not?

     

  • MisterB's avatar
    MisterB
    Champion Level 3

    Hi!

    Thank you for sending details and a sample file.  I can confirm that I was able to import the file into Scale without any issue and without having to make any changes.  I also checked if the file format/structure was valid using this site: CSV Validator & Linter

    I don't know why exactly this is happening - perhaps there is something odd going on with your version of the file with some hidden characters.  I would try creating a new file from scratch with the minimum of information in each field.

    Let me know if it works or not?

     

    • ngucachu's avatar
      ngucachu
      New Contributor

      Hi,

      Thank you for taking the time to check my file and provide feedback!
      By some miracle, I tried uploading the file again, and it was successfully imported this time. I’m not entirely sure what changed, but I really appreciate your guidance and suggestions.

      Thanks again for your help!