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ngucachu's avatar
ngucachu
New Contributor
8 months ago
Solved

Error Importing CSV - Unsupported File Format

Dear SmartBear Community, I’m encountering an issue when trying to import a CSV file into Zephyr Scale. Despite saving the file as CSV UTF-8 (Comma Delimited), I receive the error: "This file form...
Zephyr Scale (general)
  • MisterB's avatar
    MisterB
    8 months ago

    Hi!

    Thank you for sending details and a sample file.  I can confirm that I was able to import the file into Scale without any issue and without having to make any changes.  I also checked if the file format/structure was valid using this site: CSV Validator & Linter

    I don't know why exactly this is happening - perhaps there is something odd going on with your version of the file with some hidden characters.  I would try creating a new file from scratch with the minimum of information in each field.

    Let me know if it works or not?

     

MisterB's avatar
MisterB
Icon for Champion Level 3 rankChampion Level 3
8 months ago

Hi!

Thank you for sending details and a sample file.  I can confirm that I was able to import the file into Scale without any issue and without having to make any changes.  I also checked if the file format/structure was valid using this site: CSV Validator & Linter

I don't know why exactly this is happening - perhaps there is something odd going on with your version of the file with some hidden characters.  I would try creating a new file from scratch with the minimum of information in each field.

Let me know if it works or not?

 

ngucachu's avatar
ngucachu
New Contributor
8 months ago

Hi,

Thank you for taking the time to check my file and provide feedback!
By some miracle, I tried uploading the file again, and it was successfully imported this time. I’m not entirely sure what changed, but I really appreciate your guidance and suggestions.

Thanks again for your help!