unable to install the recent update to TestComplete 11

[sbkeenan]

Hi

I have just tried to install the recent upgrade to TestComplete 11, but I'm getting the following error:

Does anyone know of a solution?

Many thnaks.

Regards

Stephen.

[TanyaYatskovska]

Hi Stephen,

What OS version are you using?

[sbkeenan]

Hi Tanya

I'm using Windows 7 Professional 64-bit.  It's the same PC on which I have installed TC 11.  As far as I am aware, nothing has changed on it, except perhaps a few Windows updates.

Regards

Stephen.

[TanyaYatskovska]

That's so strange. TestComplete 11.11 supports 64-bit operating systems.

Will anything change if you run the installation file via “As Administrator” (right-click the file and choose this option from the context menu). If it doesn’t help, I would suggest that you update your graphic drivers.

[sbkeenan]

Hi Tanya

I've udated the graphic drivers and run the update again, but the system gives me exactly the same error as before.  Based on the file location reported in that error, I can locate the file, as shown below:

If I double-click it, I get the following error:

If I run it as Administrator, I get the following error:

Regards

Stephen.

[Colin_McCrae]

Odd?

I have TC11.11 installed on Win7 64 bit and it went in just fine.

But went straight from 10.60 to 11.11. I never had the initial version of 11 installed.

So, maybe try uninstalling the 11 version you already have in there and then install 11.11 as a fresh install?

Worth a try ....

[sbkeenan]

Hi Colin

Yes, I'll probably end up having to do this, but I'm afraid that if I uninstall the current version, it won't re-install, in which case I have nothing to work on.  The existing version still runs and I would really like to exhaust any and all other options before taking that particular course of action.  Hopefully, I'll get a (quick and simple) solution 🙂

Regards

Stephen.

[TanyaYatskovska · Accepted solution]

Stephen,

According to this image, the installation file takes only 3Kb.

It looks like the file was corrupted when downloading. Can you download it one more time by using a special download manager tool?

[sbkeenan]

Hi Tanya

I logged into my SmartBear account and tried downloading the file from there and have since discovered that our Internet Security Policy has been changed and is preventing the download from taking place.  I have requested that thsi restriction be lifted, so with a bit of luck, the update should now go ahead without any further trouble.

Many thanks for your assistance. 

Regards

Stephen.

[TanyaYatskovska]

I’m glad to hear that the issue was resolved, Stephen. Happy testing 🙂