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unable to install test execute license via offline

sai1
New Contributor

unable to install test execute license via offline

Hi Team,

 

I am trying to activate my free trial license for Test execute via license manager 

 

when i hit the url https://my.smartbear.com/manual-license-activation/and provided the data which i have got from license manager it gives me error "The specified license key cannot be activated."

can you please help me in understanding what should be provided in License Key as i haven't received any license key from Smart bear when i registered

sai1_1-1675939757677.png

 

Thank you

 

4 REPLIES 4
rraghvani
Trusted Contributor

See Activating Licenses, that should be able to help you.

sai1
New Contributor

Hi @rraghvani 
i have followed the same still i am seeing the same issue.
The one thing which i don't understand here is that 
in the below link 
Activating Licenses
under section 2 "Collect info about License Manager PC". There is a point which states 
If you are activating the trial license, the wizard will also display the trial license key. Remember it or write it down.

but there is no key which it is displaying there as you can see in my screenshot in the first post.
can you please help

rraghvani
Trusted Contributor

I suggest you get in contact with SmartBear, they will be able to resolve your issues quickly.

 

I'm not sure whether you need to be online to activate the trail license.

sai1
New Contributor

Thanks
I found the solution to activate the trial license offline

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