Weird behavior - object spy not seeing browser or DOM

[vthomeschoolmom]

This issue happens intermittently. TestComplete stops recognizing the DOM or even the browser. This is something that I have seen intermittently before but have not had the time to solve. I reboot and it seems to work. It FEELS like a connection to the license server is not finding the web license. BUt that is weird since it is the only license I have.

Has anyone seen this? 

[vthomeschoolmom]

Adding, rebooting does not always do whatever needs to be done to "fix" this.

[Wamboo]

Hi,

check Your TestComplete extensions. I had the same issue yesterday, all my plugins was disabled....

[vthomeschoolmom]

I followed the info in docs to prepare Edge (the browser I am having trouble with - really the only one I use right now). All is set correctly.

[TanyaYatskovska]

Hi @vthomeschoolmom,

If you suspect that the issue is somehow related with licensing, try adding the License Manager PC name directly to your license settings (as far as I understand you are using the floating license):

https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-...

[vthomeschoolmom]

I can see only my sessions, though it looks like I am using 2 sessions with only one instance of TC. Is there some documentation on precisely how and when licensing checks are done? I need to lobby leadership for more licenses.

[TanyaYatskovska · Accepted solution]

Hi @vthomeschoolmom,

Take a look at the following article and those related:

https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/index.html

If they don't contain the information you are looking for, I recommend that you contact the TestComplete Support Team.