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I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.
Also here's a link to our documentation that gives additional information on the case management portal
Please let me know if you need any additional help!
At the moment I am unable to see the Manage Exiting Case link.
When I go to support.smartbear.com page I see the below image.
GCI | Application Engineer I
m: 907-227-9011 | w: www.gci.com