View all our previous Support tickets

[jmorning]

I was wondering if there is an easy way to look at the existing tickets we have opened with SmartBear in the support portal?

[gabedemoura · Accepted solution]

Hi @jmorning,

I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.

Also here's a link to our documentation that gives additional information on the case management portal

https://support.smartbear.com/using-smartbear-case-management-portal

Please let me know if you need any additional help! 

[jmorning]

Thank you for your response.
At the moment I am unable to see the Manage Exiting Case link.
When I go to support.smartbear.com page I see the below image.
[cid:image001.jpg@01D802EC.A40AAC90]


JOHNISE MORNING
GCI | Application Engineer I
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