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TestComplete 14.73 update, not downloading?

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rpfaucher1
Contributor

TestComplete 14.73 update, not downloading?

Howdy, is anyone else having an issue trying to update to TC 14.73?

 

When I try to use the check updates feature from TestComplete, shows I can update to 14.73, so I click download and install.... then quickly get an error message to the effect of "Unable to download the update" error message... 

 

I tried this on at least 4 of our test machines... anyone else having same issue?

 

I know I can manually download, which I have done on one machine and then install... which is good, and then am immediately informed there is a patch for Firefox... 

 

So, anyways, just checking if others have same issue(s)?

 

                                  Thanks! 

4 REPLIES 4
V_1
New Contributor

Hi there

 

I had this same problem and support told me they'd not seen this before. They just advised to download manually which much like yourself I did and that worked fine...of course I then had to patch firefox 🙂

Interesting, as I'll probably log a support call on this, as we are seeing it on a number of machines.

 

   Thanks.

 

                                     

sonya_m
SmartBear Alumni (Retired)

Hi! There's a confirmed connection issue, the Team is working to fix it.

For now, the workaround is downloading it from my.smartbear.com and installing manually.

 


Sonya Mihaljova
Community and Education Specialist

Thank you for the update, appreciate it.

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