Some MSAA controls cannot be recognized on Chrome when windows is maximized

[xuanphuoc2411]

Hi all,

We are using MSAA to capture Reload button of Chrome windows. However, on TestComplete 12.42.3048.7 x64, this button cannot be recognized when the state of Chrome window is maximized. How can help us determine this? Thanks.

Chrome version: 63.0.3239.108

Reload button can be recognized properly when Chrome window is not maximizedReload button cannot be recognized when Chrome window is maximized

[tristaanogre]

Question: Why are you testing the reload button of the browser? Is this part of testing your application? If you simply need to reload a page, you can send the refresh command to the page to refresh the page without having to interact with the browser UI.

[xuanphuoc2411]

Certainly, we don't test the reload button of the browser. Our AUT load data without any signal on GUI so we need to use the Reload button of Chrome to determine whenever page loaded completely before moving on next steps.

[tristaanogre]

There's a method for that..

https://support.smartbear.com/testcomplete/docs/reference/test-objects/members/page/wait-action-page...

Does that Wait method not work for you?

[xuanphuoc2411]

Yes, currently, we are using "Wait" action as a workaround solution. However, sometimes, it still moves on next action although page is still loading. 

[tristaanogre]

The "Wait" action has a parameter in milliseconds.  By default, it uses what is in Tools | Current Project Properties | Playback | Auto-wait timeout.  Just as an experiment, what happens when you set that parameter to something like 120000 (2 minutes)? It won't wait 2 minutes, but it will wait UP TO that before going on.  So, if it's taking time for the page to load, it could be that you need to boost that value.

There are other things we can try, but let's make sure that a simple timing correction doesn't fix it.