Format '%x.gif' invalid or incompatible with argument in Error Log

[jaward916]

Hi There,

I'm exporting Error Logs and HTML logs via PowerShell and all has been working well for a week or so.

Today I ran a test which runs ok (all items complete and green) however I get:

Format '%x.gif' invalid or incompatible with argument

in the ErrorLog file, and no HTML file generated.

Any ideas what might be causing this?

[jaward916]

I've managed to narrow this down slightly, I had the /ExportLogToXMLAlso in my external script that runs the test, without this flag it runs fine.

I don't understand what that flag is doing to cause this issue, I'm not aware I have anything other than default settings around logging in my projects!

[sonya_m]

Hi jaward916! Thank you for providing us with your investigation details!

@AlexKaras @Reshail @Marsha_R @tristaanogre 

Anything you could suggest?🙂

[Marsha_R]

I'd contact Support for that one. 

https://support.smartbear.com/message/?prod=TestComplete

[AlexKaras]

I agree with Marsha.

[sonya_m]

Thank you for advice, Community!

@jaward916 as far as I understand the situation - Support can give you more insight on how to solve this as this requires deeper investigation. I wasn't able to find your ticket, please do not hesitate to open it.

In case you solved this issue on your own - it would be great if you could share the solution with us. Thank you!

[jaward916]

Thanks, and apologies for delay,

raising the case now!

[sonya_m]

@jaward916 thank you for raising a ticket🙂 I see that you were provided with a patch by our Support Team. Did you try applying it, did it work?

[jaward916]

Hi there,

Apologies for the delay, I was due some vacation time!

Unfortunately, I wasn't able to try the patch as my trial of TestComplete expired last Monday,

hopefully (fingers crossed) in my absence a positive decision has been made and I'll get to play with TC going forwards and applying the patch will be my first task!

[jaward916 · Accepted solution]

Hi Everyone,

I am back, now armed with a full license of TC.

As it's been some time, I ran the updates and am on v14.50.976.7 now.

I put the switch back in my scripts and no longer get the error, so I will happily close this now!