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vijaygup16's avatar
vijaygup16
New Contributor
2 years ago
Solved

Fatal error when trying to uninstall Test complete

Hi, I was trying to install TC new version 15.42.09, halfway through I got an error and had to reboot my system. But after that I am neither able to install the new version or uninstall 15.0.379 the...
  • Kitt's avatar
    Kitt
    2 years ago

    Open a Task Manager and see if you have an older version of TestComplete still running. Additionally you may want to check you registry keys for any reference to the older version of TC. Although I can't recall if the error I received was the same as yours, I did experience a similar upgrade issue when moving from TC 14 to 15 and this was the workaround.

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    right-click on the 'Uninstall' folder and then Find 'testcomplete' and delete any folders referencing the old version. If you aren't comfortable using regedit.exe, or don't see any old versions, just wait to see what SmartBear says.

     

vijaygup16's avatar
vijaygup16
New Contributor

Thanks for your response but this is not worked out , I raised support ticket waiting for there response  

Kitt's avatar
Kitt
Regular Contributor
2 years ago

Open a Task Manager and see if you have an older version of TestComplete still running. Additionally you may want to check you registry keys for any reference to the older version of TC. Although I can't recall if the error I received was the same as yours, I did experience a similar upgrade issue when moving from TC 14 to 15 and this was the workaround.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

right-click on the 'Uninstall' folder and then Find 'testcomplete' and delete any folders referencing the old version. If you aren't comfortable using regedit.exe, or don't see any old versions, just wait to see what SmartBear says.

 

  • vijaygup16's avatar
    vijaygup16
    New Contributor
    2 years ago

    Need to add more point to addressed the issues 

     

    1. Check via the Services console whether the TestComplete 14/15 Service is running. If it is running, please stop the service.

    2.Remove the above mentioned registery 

    3. Check whether the TestComplete folder exists in the following location: "C:\Program Files (x86)\SmartBear\". If it exists, delete the folder.