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Failed to load DLL shFolder: Smart Bear Test Complete trial installation issue

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Failed to load DLL shFolder: Smart Bear Test Complete trial installation issue

Hi All, 


I'm trying to install the Test Complete free trial to evaluate the product and see if we'll , but running into issues.  Running Windows 10 pro, and when the installation begins (I'm running the installer as admin) I receive the attached error. Any suggestions? I've attempted editing my local security policy per another help article but it didn't solve the issue. 


The exception is: Failed to load DLL shFolder. Setup will now terminate. 


Thanks for any assistance!





Thanks for the reply. Yes, tried that but didn't make a difference. I replaced the dll and restarted, but still getting the same issue. 



Direct request for Support via the form might be faster...

  /Alex [Community Champion]
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Thanks, I've submitted a support ticket and will update this when I have it resolved. If anyone else has experienced it, please let me know.

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