Failed to load DLL shFolder: Smart Bear Test Complete trial installation issue

[cszalaj]

Hi All, 

I'm trying to install the Test Complete free trial to evaluate the product and see if we'll , but running into issues.  Running Windows 10 pro, and when the installation begins (I'm running the installer as admin) I receive the attached error. Any suggestions? I've attempted editing my local security policy per another help article but it didn't solve the issue. 

The exception is: Failed to load DLL shFolder. Setup will now terminate. 

Thanks for any assistance!

Chris

[NisHera]

dose this help?  https://answers.microsoft.com/en-us/windows/forum/all/i-have-a-message-failed-to-load-library/e8fb09...

[cszalaj]

HI, 

Thanks for the reply. Yes, tried that but didn't make a difference. I replaced the dll and restarted, but still getting the same issue. 

[AlexKaras]

Hi,

Direct request for Support via the https://support.smartbear.com/message/?prod=TestComplete form might be faster...

[cszalaj]

Thanks, I've submitted a support ticket and will update this when I have it resolved. If anyone else has experienced it, please let me know.