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Deactivate License

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Andrew_Shadow
New Contributor

Deactivate License

Hello!
I have a problem with deactivation of the license on one of machines. Currently Node-Locked License for TestComplete 12 is activated. It should be deactivated and then activated for TestComplete 14. But deactivation was not successful and now it’s in “Please apply update (Cancel Pending)” state.

 

In deactivate lisence page i observer red message:

"There is a license update that was generated for one of the products installed on your computer, but was not applied.
To continue, please apply the update first.
"


Could you please deactivate it so I can activate TC 14?

1 ACCEPTED SOLUTION

Accepted Solutions
tristaanogre
Community Hero

Re: Deactivate License

This is going to require direct contact with SmartBear staff.  While staff monitor this forum, licensing issues like this should be sent as a support case via https://support.smartbear.com/message/?prod=TestComplete


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available

View solution in original post

1 REPLY 1
tristaanogre
Community Hero

Re: Deactivate License

This is going to require direct contact with SmartBear staff.  While staff monitor this forum, licensing issues like this should be sent as a support case via https://support.smartbear.com/message/?prod=TestComplete


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available

View solution in original post

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