Cannot focus a disabled or invisible window

[Tanbir]

I have followed all the instructions perfectly but still testcomplete couldn't display my mobile (ASUS Zenfone 2). Although it shows my handset is connected but always shows the message "Cannot focus a disabled or invisible window" . Need your suggestion. Attachment will help you for better understanding.

I have followed the following link instructions:

https://support.smartbear.com/viewarticle/71876/#ID0EIC

[TanyaYatskovska]

Hi Tanbir,

I have never seen this error. Could you please follow the steps below and contact our Support Team to investigate this issue? Here are the steps:

1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
2. Select the "Launch/attach to TestComplete" option.
3. Reproduce the problem.
4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.
5. Send the report to our TestComplete Support Team.

Thanks in advance.

[Tanbir]

Hi Tanya,

Thanks for your kind attention and reply.

I have followed your instruction but unable to send the file to your desired address. So, I have attached your desired file herewith. 

[TanyaYatskovska]

Hi Tanbir,

Thanks for the file. However, our Dev Team should analyze it. Why didn’t you manage to attach the file? Did you get any errors?

[gabrielg]

Hi Tanya,

I am getting this same error trying to set the focus on a TcxMemo component; the component is sometimes enabled, and sometimes not, sometimes works and sometimes not. I set the component's Enabled property to true before, but it seems is not working. Any workaround to work with a tcxMemo component?

[gabrielg]

Solved...

Enabling first the tcxGroupBox which contained the TcxMemo component it seems now is working well.

Regards.

[TanyaYatskovska]

Hi Gabrielg,

Thanks for posting your solution!