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Cannot find Chrome PLUS Smartbear Test Extension not working

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FlipFlorey
Occasional Contributor

Cannot find Chrome PLUS Smartbear Test Extension not working

Upgraded to TestComplete 12.5

Now when I try to run a test which opens Chrome it opens Chrome, then gives me a "Waiting for Page('*')" and just sits there. It cannot seem to find the Chrome window.

 

Also, while trying to diagnose what the problem is exactly, I attempted to record a new test.

I open Chrome and when I try to do anything, it gives me a...
"SmartBear Test Extension for Chrome is not enabled. TestComplete will not record any actions in Chrome until you enable it.  To enable the extension, click "Enable this item" at the top of the page."
and navigates to the Extension location in the Chrome store.

It is installed already.
It is enabled.
I have tried updating Chrome, uninstalling the TC extension, reinstalling it, and re-enabling it.
It is still not working.

Every test I have designed hinges on this functionality.

HELP!

2 ACCEPTED SOLUTIONS

Accepted Solutions
AlexKaras
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

@FlipFlorey:

Hi,

 

Hm... You might appear to be a lucky one... 🙂

https://support.smartbear.com/downloads/testcomplete/chrome-patches/ (which is a regular location for Chrome patches) seems already have patch for Chrome 66.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

FlipFlorey
Occasional Contributor

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

SOLVED:

 

Finally got on a phone call with SmartBear Support.

After digging through files and doing some detective work with Devin...

Apparently there were some files missing inside of my SmartBear Extension file.

Uninstalled and reinstalled Chrome 65.

Uninstalled and reinstalled TestComplete 12.50

I must admit that I was apprehensive to uninstall TestComplete, had a weird licensing issue last time, and with the boss on vacation I was afraid it would resurface if I attempted it again.

Would not suggest installing Chrome 66 at all! I think that was the crux of my problem. Methodically walking through the problem with TC support was the way to go. Learned a lot too!

Thanks SmartBears!

View solution in original post

12 REPLIES 12
tristaanogre
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Chrome JUST upgraded recently to Chrome version 66... TestComplete 12.5 out of the box contains support for Chrome up through version 65.  Currently, best I can tell, there isn't a patch for Chrome 66 yet.  I'm guessing that this is your issue. Your best bet is to contact support directly at https://support.smartbear.com/message/?prod=TestComplete and note that you need to have TestComplete support Chrome 66.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
AlexKaras
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Hi,

 

As a small addition to Robert's reply I would like to note that it is a good practice to keep your test environment in a controlled state. Among other means this can be achieved by disabling uncontrolled auto-updates for different software (especially, for Chrome as it is well known by minimal backward compatibility) and do test environment upgrade in a controlled manner after proper testing.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
FlipFlorey
Occasional Contributor

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Hello Alex,

I do agree with you about having my browser in a non-updating state. And I have done that in the past.

But our end users will be using updated Chrome browsers to access the application. And I do strive to recreate as close to production that I can. Plus, this is the first time I have updated the browser in a while.

I understand both sides of this coin, just a bit frustrating. I guess I will try downloading Chrome 65 and see if that works.

 

 

AlexKaras
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Hi,

 

I am not saying that you must keep ages old versions. 🙂 But I am saying that the updating should be done in a controlled manner to be able to stop and have at least something available to execute tests at. And not appear in the situation when you have planned delivery tomorrow and all broken test environments today. 🙂
So, at least, you will be able to say that "we tested at Chrome 65 but something might not work with Chrome 66". This looks better to me than "we were not able to execute our tests because Chrome updated on all our test environments and this broke our tests". 🙂
The policy of SmartBear (note, I am not their representative) is that they do not rely on early product betas (Chrome, Windows, iOS, ...) and add support for the final released versions soon after their release.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
FlipFlorey
Occasional Contributor

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Yeah, I get that. Not trying to throw any shade around really. Just trying to source a solution.

Update: Tried to uninstall Chrome and install an older version. Apparently it takes an act of Congress, Starfleet and a notarized letter from the Illuminati to get it completely off the system. I keep getting a "There is currently a version of Chrome on your system..." message every time I try to install an older version of Chrome.

Spent hours researching and drilling down to every possible file that would affect this, but I cannot get it to work. I have given up and just installed Chrome 66.

I guess my question now is, when and what is the typical turnaround for SmartBear to get around to patching or fixing this?

 

 

AlexKaras
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

@FlipFlorey:

Hi,

 

Hm... You might appear to be a lucky one... 🙂

https://support.smartbear.com/downloads/testcomplete/chrome-patches/ (which is a regular location for Chrome patches) seems already have patch for Chrome 66.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

FlipFlorey
Occasional Contributor

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Hello my good friend Alex, Robot Very Happy Robot Very Happy Robot Very Happy Robot Very Happy

This does look promising! But... (sorry there seems to be a "but").

Under the Chrome 66 slot it seems to say "The products support Chrome 65 out-of-the-box No patches needed." referring to the TestComplete 12.50.4142 build. Which I am running already.

So, either there is a copy and paste misprint, or Chrome 66 is not quite ready to be supported yet.

Or, for some weird reason I am just not seeing.

Thank You for all of your efforts and communication. This does look promising.

tristaanogre
Community Hero

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

Fall back is to contact SmartBear support directly.  It does seem that they are working on something. 🙂


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
FlipFlorey
Occasional Contributor

Re: Cannot find Chrome PLUS Smartbear Test Extension not working

UPDATE:

 

I have contacted support. They got back to me, suggesting I upgrade to 12.50 (which I already have).

Finally figured out (with the help of one of our developers) on how to uninstall Chrome completely and installed an earlier version (Chrome 65)

 

Went back in and followed all the suggestions for getting the browser configured the best way possible for TC (No updates, enable javascript, disable popups...)

 

Tried to run a test got the same "Waiting for Page(*)" issue. It would open Chrome, but it couldn't seem to find it. (See pic below)

 

Then tried to record a test to see if I could find it that way, and I get the "SmartBear TestComplete Extension is not enabled" issue. It is the current version of the SmartBear Test Extension and it IS enabled.

My testing has ground to a complete halt. 😞
WaitingForPage.pngWTCNotEnabled.png

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