Can't repair testcomlete and can't uninstall

[kckid99]

Hi 

Help!!!

I was trying to install the trial version of testcomplete…and somehow got into an infinite loop where it appears part of the product is installed.

I thought I would just uninstall and get back to square one and retry..but I can’t get there…because of the error below…

Any ideas how to just “clean” my system of testcomplete and starting over…

I DO NOT want to delete any of my ReadyAPI stuff..

Thx

KC

looks like it can't find the c:windows\installer directory..

I've tried the repair and uninstall and get the same error..

Policy.

[Marsha_R]

It's best to ask Support that question directly.  Here's the link:

https://support.smartbear.com/testcomplete/message/?prod=TestComplete

[kckid99 · Accepted solution]

Here is the article that solved my problem!

Here is how I got by the install/uninstall loop for testcomplete after I deleted the “normal” resgistry stuff and the appropriate product folders and was still stuck…

https://support.microsoft.com/en-us/topic/how-to-manually-remove-programs-from-the-add-remove-progra...

[sonya_m]

Thank you for getting back with a solution @kckid99 !