Ask a Question

Can't repair testcomlete and can't uninstall

SOLVED
kckid99
New Contributor

Can't repair testcomlete and can't uninstall

 

 

 

 

Hi 

 

Help!!!

 

I was trying to install the trial version of testcomplete…and somehow got into an infinite loop where it appears part of the product is installed.

 

I thought I would just uninstall and get back to square one and retry..but I can’t get there…because of the error below…

 

Any ideas how to just “clean” my system of testcomplete and starting over…

I DO NOT want to delete any of my ReadyAPI stuff..

 

Thx

 

KC

 

looks like it can't find the c:windows\installer directory..

I've tried the repair and uninstall and get the same error..

kckid99_0-1615337882174.jpeg

Policy.

1 ACCEPTED SOLUTION

Accepted Solutions
kckid99
New Contributor

Re: Can't repair testcomlete and can't uninstall

Here is the article that solved my problem!

 

Here is how I got by the install/uninstall loop for testcomplete after I deleted the “normal” resgistry stuff and the appropriate product folders and was still stuck…

 

https://support.microsoft.com/en-us/topic/how-to-manually-remove-programs-from-the-add-remove-progra...

View solution in original post

3 REPLIES 3
Marsha_R
Community Hero

Re: Can't repair testcomlete and can't uninstall

It's best to ask Support that question directly.  Here's the link:

https://support.smartbear.com/testcomplete/message/?prod=TestComplete


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
kckid99
New Contributor

Re: Can't repair testcomlete and can't uninstall

Here is the article that solved my problem!

 

Here is how I got by the install/uninstall loop for testcomplete after I deleted the “normal” resgistry stuff and the appropriate product folders and was still stuck…

 

https://support.microsoft.com/en-us/topic/how-to-manually-remove-programs-from-the-add-remove-progra...

View solution in original post

sonya_m
Community Manager

Re: Can't repair testcomlete and can't uninstall

Thank you for getting back with a solution @kckid99 !


Sonya Mihaljova
Community and Education Specialist

cancel
Showing results for 
Search instead for 
Did you mean: