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Can't repair testcomlete and can't uninstall

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kckid99
New Contributor

Can't repair testcomlete and can't uninstall

 

 

 

 

Hi 

 

Help!!!

 

I was trying to install the trial version of testcomplete…and somehow got into an infinite loop where it appears part of the product is installed.

 

I thought I would just uninstall and get back to square one and retry..but I can’t get there…because of the error below…

 

Any ideas how to just “clean” my system of testcomplete and starting over…

I DO NOT want to delete any of my ReadyAPI stuff..

 

Thx

 

KC

 

looks like it can't find the c:windows\installer directory..

I've tried the repair and uninstall and get the same error..

kckid99_0-1615337882174.jpeg

Policy.

3 REPLIES 3
Marsha_R
Champion Level 2

It's best to ask Support that question directly.  Here's the link:

https://support.smartbear.com/testcomplete/message/?prod=TestComplete

kckid99
New Contributor

Here is the article that solved my problem!

 

Here is how I got by the install/uninstall loop for testcomplete after I deleted the “normal” resgistry stuff and the appropriate product folders and was still stuck…

 

https://support.microsoft.com/en-us/topic/how-to-manually-remove-programs-from-the-add-remove-progra...

sonya_m
SmartBear Alumni (Retired)

Thank you for getting back with a solution @kckid99 !


Sonya Mihaljova
Community and Education Specialist

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