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SmartBear Test Extension is not working with Edge Version 85.0.564.44

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Contributor

SmartBear Test Extension is not working with Edge Version 85.0.564.44

TC: 14.61.276

Edge: Version 85.0.564.44

Windows 10 Enterprise

 

Hello,

 

I am trying to install Test Complete Extension for Edge via this page . I enable the extension and be able to see the T.C. extension on the browser as shown in the attached picture. However, when trying to record a test, T.C pops up a message saying the SmartBear extension is not enabled.

 

Can anyone shed some light please?

Thank you.

 

Edge_Extension.png

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

So, apparently, it was a missing registry file! One needs to ask the support team for it if they are facing a similar issue.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

5 REPLIES 5
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Community Hero

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

Some troubleshooting things to try:

 

1. Make sure you followed all the installation instructions here. 

https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/chrome-ex...

2. Clear cache in Edge, close all instances of it (check Task Manager to be sure) and try to access the test extension again.

3.  Uninstall and reinstall from the Chrome store and try to access it again.

4.  Uninstall from the Chrome store, close all your Edge instances, and try again with the Installing Without Internet Access instructions at the link in Step 1.

 

Contributor

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

@Marsha_R , I tried all your steps but not successful.

I might be wrong, but I think TestComplete cannot recognize the extension. The work-around for me right now is to use Chrome and back to Edge when it works.

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Community Hero

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

@tc_2018 You should contact Support directly with this issue.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

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Community Manager

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

Thank you Marsha!

 

@tc_2018 I found your support case regarding this issue (00451495). The behavior is being researched now, the Community would really appreciate it if you posted the final results here for future reference. Thank you.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Community Manager

Re: SmartBear Test Extension is not working with Edge Version 85.0.564.44

So, apparently, it was a missing registry file! One needs to ask the support team for it if they are facing a similar issue.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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