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Name mapping file not found. Please help as I am totally blocked.

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Frequent Contributor

Name mapping file not found. Please help as I am totally blocked.

I am getting the error Unavailable (Name mapping). I just said yes to an update and teh file is missing. 

None of my scripts run in Test complete nor in Test Execute.

Please help.

Last time that I ran the scripts was on Tuesday.Sept 17th , 2019. 

I need the file from Tuesday Sept 17th 2019 which has all my updates.

I tried to recover but file is not found.I also tried going to the path where all the files are stored but could not find the file at all.

Do I contact Smart bear?

11 REPLIES 11
Community Hero

Re: Name mapping file not found. Please help as I am totally blocked.

You can search your drive for NameMapping.tcNM

Perhaps you accidentally changed the directory.

 

Do you not have your files in a version control of some sort?  Or backed up to another drive at the very least?  If I don't want to do a check-in, I copy the day's work to my user drive that is on the network in case my laptop dies.

 

 

 

Frequent Contributor

Re: Name mapping file not found. Please help as I am totally blocked.

Test Complete is on a VM within a VM. I did not do any directory changes.

Lesson learned i should have copied it somewhere else on a daily basis.

 

What do I do to find the file?

I have the file in anotherr environment which is like from September 10, but teh most difficult work was done on Monday September 16th.

 

How can I retrieve the Sepetember 16th name mappiong file?

 

Community Hero

Re: Name mapping file not found. Please help as I am totally blocked.

Did you search for it?

Frequent Contributor

Re: Name mapping file not found. Please help as I am totally blocked.

When I do a serach it is not found but when I go to teh path where the files are stored under Test Complete I have it under another project but from the earlier date.September 10

Community Hero

Re: Name mapping file not found. Please help as I am totally blocked.

Your search should at least be finding the September 10 file.  Have you tried asking your IT department for help in locating it?

 

You can also try contacting Support here:

https://support.smartbear.com/message/?prod=TestComplete

 

 

 

 

 

Frequent Contributor

Re: Name mapping file not found. Please help as I am totally blocked.

I opened a support request with Test Complete. Our IT does not back up anything in test environments.

Below is the screenshot of the path and it is missing the name mapping file.

Namemappingpath.png

Community Hero

Re: Name mapping file not found. Please help as I am totally blocked.

That's the folder for the project suite... note that there's a subfolder for your project (TestProjectIsara).  Go to that folder.  In there, there will be ANOTHER subfolder called "NameMapping"... in there is a file called "NameMapping.tcNM".  THAT'S the NameMapping file.  It sounds like you removed it from your project.  If the file still exists, you can re-add it back to your project.


Robert Martin
[Community Expert Group]
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Community Manager

Re: Name mapping file not found. Please help as I am totally blocked.

Hi @saranoor,

Did you find the cause of the issue?

---------
Tanya Gorbunova
SmartBear Community Manager

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Frequent Contributor

Re: Name mapping file not found. Please help as I am totally blocked.

Name mapping folder is gone.

 

 

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