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Unable to record in 14.30

SOLVED
Occasional Contributor

Unable to record in 14.30

Hello,

 

I recently updated to 14.30 and now when I try to record a script, the only thing that gets added to the file is:


function Test1()
{

}

 

The function is completely blank.

 

Has anyone else seen this? Is it a known issue with the latest update?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Occasional Contributor

Re: Unable to record in 14.30

Looks like this may be an issue with the application I am testing.

 

I created a new project suite that would test Notepad++ and recording works fine. I added our application to the same suite and it doesn't record. We have to get special DLL's from TestComplete so it sees our program so something must have broke with those recently. I sent a support ticket and they are forwarding that information to the development team.

View solution in original post

8 REPLIES 8
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Community Leader

Re: Unable to record in 14.30

My application works well.

 

I wonder if anyone else has that problem, too.

 

Try contacting technical support directly.

Staff

Re: Unable to record in 14.30

Hi,

 

So is it all your scripts or just a few?

 

What was the last version you were on that worked?

 

Have you raised a ticket with support?

 

Occasional Contributor

Re: Unable to record in 14.30

I believe I was using 14.10 before. I have a coworker that also couldn't record in 14.30 and downgraded back to 14.10 and is able to record again. I was going to raise a support ticket today.

Staff

Re: Unable to record in 14.30

Please raise a ticket and let me know the number and I will follow up

 

Thanks

Occasional Contributor

Re: Unable to record in 14.30

Looks like this may be an issue with the application I am testing.

 

I created a new project suite that would test Notepad++ and recording works fine. I added our application to the same suite and it doesn't record. We have to get special DLL's from TestComplete so it sees our program so something must have broke with those recently. I sent a support ticket and they are forwarding that information to the development team.

View solution in original post

Community Manager

Re: Unable to record in 14.30

Hi @stevenmkeller,

As far as know, this can happen when you use different system accounts for TestComplete and tested app. Could you please check this? Or run TestComplete via as Administrator.

 

 

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!
Occasional Contributor

Re: Unable to record in 14.30

Thanks for replying Tanya.

 

It turned out it was an issue with the DLL's that we need to recieve from TestComplete for our application to be recognized. Anytime there is a major update and now minor updates, it looks like we have to wait for the developers to send us new DLL's related to QT. The developers got me the new DLLs yesterday and I am up and running again.

Community Manager

Re: Unable to record in 14.30

Hi @stevenmkeller,

It's great to hear that the issue is resolved! Smiley Happy

 
---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!