Transfer license from deceased employee

[NCampiche]

Ref 212304779

Good afternoon, we purchased a license for SoapUI last year but the employee passed away. Now we would like to transfer the license to a new employee. How can we do that? Thanks.

[richie]

Hey @NCampiche,

This is for the licensed version of SoapUI, ReadyAPI....is that correct?

Youre talking about the per user, per machine, fixed term license, not a floater, right?

If the above is correct and youre talking about migrating a ReadyAPI license to another user or another machine, the first thing you need to do is disable the license on the current machine....so youll need to login to the machine with the correct username, launch ReadyAPI, deactivate the license, move the license file to the relevant machine, login as the required user and activate the license for the new user.

If you have a look at the following link it describes the process ive outlined above -->> https://support.smartbear.com/readyapi/docs/general-info/licensing/file-based/export-import.html

Cheers,

Rich

[NCampiche]

Thanks Rich, that was really helpful. Now I have another request from our Help Desk. The computer was redeployed and we will need you to deactivate the license from your end. If it's not possible then we will need to buy another license for this new user. 

[richie]

Hey @NCampiche,

Oh i'm not Smartbear....im just a ReadyAPI and SoapUI user, but ive migrated licenses several times.

The computer was redeployed. Does that mean the disk was wiped/re-imaged for a new user, or was the computer simply given to someone else with a new login?

If you contact the support team (youll need the license key identifier or at least proof of the specific license), im sure they'll be able to deactivate the license for you. Youll need to prove you have a valid license to submit the support call though cos Smartbear's support is only for licensed software.

Hope this helps!

Cheers,

Rich