Transfer license from deceased employee
Ref 212304779 Good afternoon, we purchased a license for SoapUI last year but the employee passed away. Now we would like to transfer the license to a new employee. How can we do that? Thanks.
Forum Discussion
Thanks Rich, that was really helpful. Now I have another request from our Help Desk. The computer was redeployed and we will need you to deactivate the license from your end. If it's not possible then we will need to buy another license for this new user.
Hey NCampiche,
Oh i'm not Smartbear....im just a ReadyAPI and SoapUI user, but ive migrated licenses several times.
The computer was redeployed. Does that mean the disk was wiped/re-imaged for a new user, or was the computer simply given to someone else with a new login?
If you contact the support team (youll need the license key identifier or at least proof of the specific license), im sure they'll be able to deactivate the license for you. Youll need to prove you have a valid license to submit the support call though cos Smartbear's support is only for licensed software.
Hope this helps!
Cheers,
Rich
Oh i'm not Smartbear....im just a ReadyAPI and SoapUI user, but ive migrated licenses several times.
The computer was redeployed. Does that mean the disk was wiped/re-imaged for a new user, or was the computer simply given to someone else with a new login?
If you contact the support team (youll need the license key identifier or at least proof of the specific license), im sure they'll be able to deactivate the license for you. Youll need to prove you have a valid license to submit the support call though cos Smartbear's support is only for licensed software.
Hope this helps!
Cheers,
Rich
