get no license pool exists for sales order number issue when add license,

[deanzhang]

Hi ,

When I tried to add license to SoapUI NG by using sales order number, it got error "no license pool exists for sales order number issue when add license"

So I have to ask if  sales order number is reference number in email which I recevied.

Any other steps need to do ?

This is the only the email I received after paid for several days. Please help

[TanyaYatskovska]

Hi Deanzhang,

I recommend that you contact our Ready! API Support Team to resolve this license issue. You can contact them here: http://support.smartbear.com/product-list/

[deanzhang]

Hi TanyaGorbunova, 

Thanks for the information, I will try that way

[deanzhang · Accepted solution]

Finally, the support team sent me license file for activation, Thanks.