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ReadyAPI 3.3.2 - it doesn't close (waiting for 30 minutes now)

Occasional Contributor

ReadyAPI 3.3.2 - it doesn't close (waiting for 30 minutes now)

Good morning,


I searched the community and found similar problems but no applicable solutions.


What is happening:

- i start ReadyAPI and open a few projects (on my local drive and on some network location)

- without changing anything i close ReadAPI

- ReadyAPI doesn't close

- during this closing process i cannot click on anything in ReadyAPI. so it looks as if it is trying to close. 


Last week, when i was waiting for ReadyAPI to close, i cancelled ReadyAPI via TaskManager of Windows and that resulted in projects i couldn't open anymore in ReadyAPI.


What to do?


EDIT: this message states the same problem. I will try the solution given there:



Kind regards,



Community Hero

@MRutten : I would suggest you to contact smartbear support team for this, they can resolve this issue on following link: 


Meanwhile you can create a backup copy of your existing workspace.


Click "Accept as Solution" if my answer has helped,
Remember to give "Kudos" 🙂 ↓↓↓↓↓

Thanks and Regards,
Himanshu Tayal
SmartBear Alumni (Retired)

Thank you for looking into this, Himanshu!


@MRutten Could you let me know if you created a support case? I wasn't able to locate it in our database. Please let the community know the final results of the investigation! Thank you!

Sonya Mihaljova
Community and Education Specialist

Occasional Contributor

I created a support case.

The projects that were on a network drive were causing the long closing time.

This was the answer of support and what solved my problem:


"In this case, I suggest that you uncheck the "Preference/UI/Normalize line-break" option in ReadyAPI. After this, save your projects to the network drive.

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