Hi,
I cannot reproduce the described issue on my side with new a QAC-Jira integration. I think it's better to open a new support case at: https://support.smartbear.com/message/?prod=QAComplete.
To help us investigate the issue, please send us screenshots of all QAC-JIRA connector settings screens:
* Select Projects and Issue Types;
* QAComplete - JIRA Field Mapping;
* Map User Accounts;
* an item in QAC and in Jira.
Also, provide us with the email address which you use in QAComplete during synchronization.
Anastasia
Customer Care Team
