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Home --> Dashboard - Error Couldn't get data for dashboard

Occasional Contributor

Home --> Dashboard - Error Couldn't get data for dashboard

After removing default Dashboard Chart, then added few Requirements and Agile Task Charts getting this error:

"Error Couldn't get data for dashboard"

Then wen to Setup --> Manage Dashboard Charts, looked through all the reports that I have added to my dashboard and deleted the once having issues loading data still same issue. For sanity check I have cleared my cache as well. 

 

I have both v11.3 (different environment) & 11.9 same issue replicable.

 

See below log.

 

Uncaught TypeError: Cannot read property 'container' of undefined
at Class.init (QCX.Dashboards.js?v=514:18)
at new Class (QCX.Common.js?v=514:1)
at Object.success (QCX.Dashboards.js?v=514:4)
at fire (jquery.js:3073)
at Object.fireWith [as resolveWith] (jquery.js:3185)
at done (jquery.js:8251)
at XMLHttpRequest.<anonymous> (jquery.js:8598)
init @ QCX.Dashboards.js?v=514:18
Class @ QCX.Common.js?v=514:1
success @ QCX.Dashboards.js?v=514:4
fire @ jquery.js:3073
fireWith @ jquery.js:3185
done @ jquery.js:8251
(anonymous) @ jquery.js:8598
load (async)
send @ jquery.js:8615
ajax @ jquery.js:8152
showRightPanel @ QCX.Dashboards.js?v=514:4
proxy @ jquery.js:513
(anonymous) @ QCX.Dashboards.js?v=514:3
dispatch @ jquery.js:4409
elemData.handle @ jquery.js:4095
chart-unknown.jpg:1 GET https://softwareplanner.companyname.com/Common/images/X-style/chart-unknown.jpg 404 (Not Found)
Image (async)
buildFragment @ jquery.js:5089
jQuery.parseHTML @ jquery.js:8810
jQuery.fn.init @ jquery.js:2735
jQuery @ jquery.js:76
(anonymous) @ QCX.Dashboards.js?v=514:21
each @ jquery.js:375
generateChartsList @ QCX.Dashboards.js?v=514:20
proxy @ jquery.js:513
onGroupsElementClick @ QCX.Dashboards.js?v=514:20
proxy @ jquery.js:513
generateGroupsList @ QCX.Dashboards.js?v=514:20
proxy @ jquery.js:513
generateHtml @ QCX.Dashboards.js?v=514:19
init @ QCX.Dashboards.js?v=514:18
Class @ QCX.Common.js?v=514:1
success @ QCX.Dashboards.js?v=514:4
fire @ jquery.js:3073
fireWith @ jquery.js:3185
done @ jquery.js:8251
(anonymous) @ jquery.js:8598
load (async)
send @ jquery.js:8615
ajax @ jquery.js:8152
showRightPanel @ QCX.Dashboards.js?v=514:4
proxy @ jquery.js:513
(anonymous) @ QCX.Dashboards.js?v=514:3
dispatch @ jquery.js:4409
elemData.handle @ jquery.js:4095

Dashboard.PNG

2 REPLIES 2
Occasional Contributor

Re: Home --> Dashboard - Error Couldn't get data for dashboard

Does anyone have any updates on this? Otherwise have to create support ticket.

Highlighted
Moderator

Re: Home --> Dashboard - Error Couldn't get data for dashboard

Hi @Ruhul_Ikram,

 

Please open a new support case here: https://support.smartbear.com/message/?prod=QAComplete


Anastasia
Customer Care Team

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