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ReeceMonkey's avatar
ReeceMonkey
New Contributor
8 years ago
Solved

Has anyone else experienced problems loading up test sets with the new TestRunner?

Has anyone else experienced a problem running a test set since the update? 

 

I am using a SAAS version of QAcomplete and since the update I am now unable to run one of my test sets. The set consists of 79 tests. I have tried to continue a paused run of this set as well as a new instance of the test set, both will open the new runner however nothing appears except the timer. After a couple of minutes I receive an Ajax error (see screenshot).

 

I have tried this in both Chrome and Firefox but neither seem to work.

 

If anyone has any solutions on how this can be resolved it will be greatly appreciated as I am 95% through regression testing.

  • BillDuff's avatar
    BillDuff
    8 years ago

    A patch has been applied to the SaaS system and does appear to have made an improvement. We have a Test Set with 100 Test Scripts in it and this would not display in the new Test Runner screen until this morning's patch.

    It now displays after approx 20 seconds.

    Whilst the performance is still much worse than before the "upgrade" it at least works now.

    So only the issues of the fact they've made the system slower and much more difficult to use by "upgrading" the UI!

    Oh and possibly try testing the changes you make properly before releasing them onto unsuspecting paying customers.

  • ReeceMonkey's avatar
    ReeceMonkey
    8 years ago

    Hi all,

     

    Sorry for the late reply, I believe the patch has been deployed to fix this issue. 

     

    As BillDuff mentioned there are still performance issues as in length of time to load is proportional to the amount of test cases in a set.

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  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    8 years ago

    Hi Reecemonkey,

     

    I see that other users faced a similar issue - our Support Team is investigating it in their test lab. Could you please contact the them and send some additional information from your computer? You can reach out to them here.

    Please send us the network log from the Development console. For that:
    * run Chrome and press F12;
    * log in to QAComplete;
    * reproduce the issue;
    * in the Development console, switch to the Network tab and save the contents of the Console panel to a .log file (http://screencast.com/t/fzVLxUn5xLa);
    * send the .log file to our Support Team.

     

    Thanks in advance.

     

  • BillDuff's avatar
    BillDuff
    Occasional Contributor
    8 years ago

    We currently use Firefox 23.0 and IE9 and have had problems in both using the new Test Runner.

    IE9 basically doesn't work. The contents of the set do not appear, the icons are squashed together on top of the tests and the timer basically doesn't work.

    In Firefox the Test Set takes minutes to appear and there are a variety of other smaller annoying issues such as not being able to stop the timer no matter what you do.

    All in all for a Test Management tool it has the feel of something that hasn't been tested properly. Very, very disappointing.

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      8 years ago

      Hi Billduff,

       

       

      Sad to hear that you faced this issue. Have you already reported it to our Customer Care Team along with the additional information I specified in the previous post?

      • BillDuff's avatar
        BillDuff
        Occasional Contributor
        8 years ago

        Tanya, we are not using Chrome therefore cannot provide what you have requested.

    • lrayTalen's avatar
      lrayTalen
      Contributor
      8 years ago

      It doesn't seem like they test their software before they do a release!

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        8 years ago

        Hello Guys,

         

        I was informed that this problem was resolved. Please let us know if you still experience some issues.