Has anyone else experienced problems loading up test sets with the new TestRunner?

[ReeceMonkey]

Has anyone else experienced a problem running a test set since the update? 

I am using a SAAS version of QAcomplete and since the update I am now unable to run one of my test sets. The set consists of 79 tests. I have tried to continue a paused run of this set as well as a new instance of the test set, both will open the new runner however nothing appears except the timer. After a couple of minutes I receive an Ajax error (see screenshot).

I have tried this in both Chrome and Firefox but neither seem to work.

If anyone has any solutions on how this can be resolved it will be greatly appreciated as I am 95% through regression testing.

[TanyaYatskovska]

Hi Reecemonkey,

I see that other users faced a similar issue - our Support Team is investigating it in their test lab. Could you please contact the them and send some additional information from your computer? You can reach out to them here.

Please send us the network log from the Development console. For that:
* run Chrome and press F12;
* log in to QAComplete;
* reproduce the issue;
* in the Development console, switch to the Network tab and save the contents of the Console panel to a .log file (http://screencast.com/t/fzVLxUn5xLa);
* send the .log file to our Support Team.

Thanks in advance.

[BillDuff]

We currently use Firefox 23.0 and IE9 and have had problems in both using the new Test Runner.

IE9 basically doesn't work. The contents of the set do not appear, the icons are squashed together on top of the tests and the timer basically doesn't work.

In Firefox the Test Set takes minutes to appear and there are a variety of other smaller annoying issues such as not being able to stop the timer no matter what you do.

All in all for a Test Management tool it has the feel of something that hasn't been tested properly. Very, very disappointing.

[TanyaYatskovska]

Hi Billduff,

Sad to hear that you faced this issue. Have you already reported it to our Customer Care Team along with the additional information I specified in the previous post?

[BillDuff]

Tanya, we are not using Chrome therefore cannot provide what you have requested.

[TanyaYatskovska]

I was informed that our R&D Team is preparing a patch that will fix this issue. I hope it will be available soon.

Sorry for the inconvenience. 

[ReeceMonkey]

I have found that test sets with less than 85 test will display without error however the higher the amount the longer you need to wait before they show.

Hopefully a patch is the reason i'm seeing this error now 

[lrayTalen]

We have been getting that 500 Internal Server Error numerous times today. SmartBear told me no other clients have seen that error and that their servers are fine - but now I know that's not true, it just wasn't reported.   

[lrayTalen]

It doesn't seem like they test their software before they do a release!

[TanyaYatskovska]

Hello Guys,

I was informed that this problem was resolved. Please let us know if you still experience some issues.