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Connectivity error from collaborator:

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New Contributor

Connectivity error from collaborator:

Hi

Really need help with this issue. Thank you.

 

When using the command    $ /opt/ccollab-client/ccollab login

Trying to login with existing configuration
Existing configuration did not work: 'url' has not been configured

Please enter the URL to the Collaborator Server
> https://collaborator.test.com

Please enter your username:
(default: 1234567)
> 1234567
Please enter your password:

Trying to login with new configuration
Connecting to Collaborator Server https://collaborator.test.com
ERROR: Connectivity problem with Collaborator server:
I/O Error: org.apache.xmlrpc.XmlRpcException: I/O error while communicating with HTTP server: Received fatal alert: handshake_failure
You may need to run 'ccollab login' to verify your configuration settings

 

After running ccollab login, the URL is set with the correct value. But unable to connect using the Command-line Client. Works with the UI, using same credentials.

2 REPLIES
Moderator

Re: Connectivity error from collaborator:

Hi,

 

Please check whether the solution from the KB article below helps:
https://smartbear-cc.force.com/portal/KbArticleViewer?name=How-to-resolve-the-Received-fatal-alert-h...

If it still fails, please execute the ccollab --debug login command and send me the generated ccollab.log file.

--
Best regards,
Alexey
New Contributor

Re: Connectivity error from collaborator:

Thank you Alexey, going to try this and let you know if it worked.

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