AlertSite Feature Requests

                We are utilizing the Alert Note field within AlertSite to pass on some information that is not standard within the Alert Site form.  We are wanting to forward with the alert such information as Priority, AltCI ,User and the URL being tested.  The field is limited to 256 characters, getting all this information into that little box has been downright impossible for some transactions.  Can we get that field expanded to at least 512 characters?    Here is one example: Priority:3,AltCI:ESEntitySearch,User:wmyers4,URL:https://apisvc.rjf.com/entity-search-service-v3/api/service/accountNumber/56695440?faNumber=1125,1T14,0W64,12D3,11B0,05P8&excludeClosed=false&externalAsset=false&linkType=CAR,CRG&appId=TradingSys&user=jstanton&pid=535488&timeClosed=0   This is so all necessary information is surfaced in the SNOW incident, if there is a better way to bring this through the json, I’m open to it.   thanks, Aubrey ... View more

Is there a report or API call that will give a list of the Device Name with the associated Alert Note with it?  So I don’t have to open every single Device Name to see if there is an Alert Note and what it is? ... View more

Hi Alertsite Team,   I don't see anywhere in any of the templates to edit the email "TO" section, we want all of the recipients to be added to "TO" Section so that a single email with all recipients will we send to everyone.   Regards, Syed Zuber Verizon ... View more

Deja Click plug in is not available for Internt Explorer , we are not able to reocrd and replay IE native application. Please make available IE plug in for Dlja click ... View more

Hi, I just created a new SLA for a non-multiPOP monitor.  Seeing that it is not a multiPOP monitor, I was not able to set the Uptime, however, the Uptime section still shows in the dashboard and is all red.  Could you please provide an option to remove the Uptime section from a dashboard when Uptime is not available?  Or at the very least, provide an option to rearrange the dashboard, to move Uptime down and move up the Response Time section, so that I don’t have a big red section right in the middle of the dashboard?   Thanks, ... View more

Coming from Craig Sands of LexisNexis:   Would be convenient to get notifications about API and new functionality changes in an email. ... View more

Coming from Craig Sands of LexisNexis:   Would like a big feature for API to get info on notifiers, groups they're attached to, and monitors. ... View more

We are attempting to send JSON messages and get notified in Cisco Spark Room via AlertSite. Currently we do not have the integration, so we are unable to perform successful test from alertsite to an incoming Cisco Spark Webhook.   Please check on the integration with Cisco Spark and provide steps in your support pages (similar to how you have documented for slack (https://support.smartbear.com/alertsite/docs/integrations/slack.html) ... View more

We have different SLA's for different customers, special agreements and such. Would it be possible to add an override on the report page for SLA summary and SLA detail so that we could put in a different "goal". That way we could schedule a report with an SLA of 99.975 for one company while generating a report for another with an SLA of 99.90. The existing monitor SLA would serve as the default SLA. ... View more

Add options under "report options" to include/exclude the report blocks named "service level operating periods", "exclusions", and "locations". We have customers that want a single page report and are not interested in seeing locations reported every month. ... View more

My team is trying to pull a report notification report for all notification sent out to a particular recipient. They pulled notification a report for all monitors and location and trying to filter particular recipient from it . But its very difficult to Slice and dice the data on PDF format .   We need this report in Excel format   Please find the PDF report for your reference ... View more

Currently these metrics are not available via csv or excel ... View more

The option to enable Perceived User Experience does have a 'What is This' link and does indicate that additional charges are consumed when it is enabled in 1.0. Seems like it would be a good idea to let users know that a local replay is required as well, in Firefox, with this option enabled, before the metrics will be accurately reflected in reporting at AlertSite.   ... View more

As a department where we are only responsible for delivering the "website experience" until DOM load, it would be great if we could monitor and report on availability based upon DOM load.   We are having internal SLA's and currently one of the KPI is availability. We are using the standard availability numbers from AlertSite, but actually this is not right if we look at it from our service delivery point of view.   We see that if a page as a low(er) availability, in lots of occasions the fullpage download is very high and the checks timed out, mostly caused by "heavy" content. Our department is not responsible for content, so the availability figures give an incorrect reflection of our departments team.   Therefore we would like to be able to set and SLA on availability based upon DOM load.   Cheers, Linda ... View more

AlertSite needs to think about how the API will work with SSO required for an organization, You might need to create a new type of user that is API only and is not bound by SSO requirements. ... View more

Rather than always having to refer to https://support.smartbear.com/alertsite/docs/appendixes/status-codes.html create hover alt text or link with anchor to the page) directly from the report. ... View more

I would like to be able to refer user trying to access AlertSite when local login is disabled to our idenity provider.   Denis mentioned this was developed but disabled over privacy concerns, I recommend making it an option. ... View more

I would like for there to be an API call to test a monitor on demand. As we build out more automation I'd like AlertSite verification to be part of automated verification.    Script deploys a new version Script calls alertsite to test on demand Check the results Confirm that the  change  did not impact usability ... View more

I'd like for it to be an option for a monitor to fire an alert when it's been enabled or disabled. ... View more