AlertSite Feature Requests

Currently the user role choices are co-admin (modify access to everything), readonly (modify access to nothing), and reportonly (we never use).   This config is not very usable in an enterprise with multiple groups having different responsibilities. We would like to provide our users with self service capabilities without opening things up to the world.   --Randall ... View more

Please add an Integration for xMatters   https://www.xmatters.com/wp-content/uploads/2016/05/xMatters_for_DevOps-Web.pdf   https://support.xmatters.com/hc/en-us/articles/208260543   ... View more

I would like to be able to run a weekly scheduled report on our performance for the Last 30 Days, however currently Last 8 Days is the highest number of days available.  Can an option be added to show the last 30 days on scheduled reports?   Thank you. ... View more

Currently when downloading a transaction from an account via DejaClick for local use, it can be hard to find a transaction depending on the naming convention used in a long list of monitor names. Adding a search option to find a specific monitor would help speed up re-recording and troubleshooting scripts. ... View more

This is specifically for the old interface, which I assume would get ported to the new interface.     Summary: Type 'notification' blackouts do not apply to Performance Alerts   Currently, blackouts of type 'monitoring' affect both device/availability and performance alerts.   Blackouts of type 'notification' affect only device/availability alerts and NOT performance alerts.   I would expect a blackout to stop all alerts/notifications, certainly if I don’t care about availability I wouldn’t need performance info -- or at least that's my case.   The way it currently works I would call it a partial 'notification' blackout.     Thanks, Randall ... View more

Hello,   We have several groups who receiving Alertsite notifications, each of which performs different functions.  All of us received an alert for an expiring SSL certificate (1/1/16) today.  It's a minor tidbit, but it would be great to customize these types of alerts to only go to one group (mine for instance).  As I understand it, right now these are part of an overall notification bucket so if you could separate that out it would be great.   Thanks! ... View more

Currently the only way to change node locations is on a monitor-by-monitor basis.  If we wanted all of our transactions to run from a new node, we have to change them all manually.  There should be a way to do this one time across all monitors. ... View more

REST API Call to query uptime or sla or report of Devices in a Group. This will be very helpful, in way that one can group devices together and then query the group only to get the devices under it and then get the uptime , sla , report of devices inside that particular group.This will be very helpful for users who have hundreds or thousands of devices and don't need to query each device or need to remember the names of the devices inside a group. So one can just query the group to get all the devices under it and then query each device withing that group to get the uptime or sla or report. Please add this feature asap as this is very critical for the business to be able to group devices together and then be able to query groups using REST API's.  ... View more

If I upload a Dejaclick recording (transaction) and it errors, everyone will get that error unless I quickly log in to the UI and setup a Notifier Group for that transaction.  It would be nice to have an option in the Upload Recording screen to setup a Notifier Group so we can avoid everyone getting an alert by accident.  Thanks   Dan ... View more

We need custom dashboard that allows us to pick up the metrics from various monitors that we have created for the different set of metrics. Also, we should have the ability to grant access for these custom dashboards only for specific/selected set of users (who belongs to specific service line/organization unit/owns specific applications...)     ... View more

We would like to see the below 2 improvements from the perspective of well-defined access control:   1) SAML/SSO based access controls to be granted via Active Directory's group name rather than granting access for each and every users' email addresses. Also, for SAML/SSO based user access, there shouldn't be the need to manually set the password in SmartBear AlertSite users administration screen. 2) We need even more granular level of user control that can be defined at monitor level. That is, we want "custom" role that allows us to grant access to  smartbear alertsite end users only for the limited set of monitors (the generic 'READ only' role that grants access to view the data for all monitors is not required for all instances of use cases that we have).         ... View more

Sometimes we have an issue where alert emails stop sending on certain insite appliances. The emails get queued up and when we restart the appliance, they get sent. It would be good to be able to actually see the email queue on the appliance so that we can check this if we stop getting emails. An interface on the Admin site would be great. ... View more

With Java and Selenium, I'm building synthetic tests for one application. The script is then uploaded to alertsite monitor. The response graphs steps portion on the alertsite website gives the steps a generic name, such as step1 and step2. While I want to show the names of the steps as the pages that were visited. As alertsite creates them automatically, and sometime alertsite is not able to recognise the change in the URL and it is failing to provide proper monitor name. It would be great to have the ability to customise the step name. ... View more

As discussed with one of your technical engineers in Case #00542058. The SLA Objective is calculated on the actual number of checks that have occurred during the time period selected. In our case, we are looking for the previous month's number of checks to be considered into the calculation for the current month. This will provide a more accurate estimate for the SLA objective.   Could you give us any estimates when / if this could be implemented?   Best regards, Carl Magnus ... View more

Need assistance on adding manual text alerts in the AlertSite under the Templates editor...   At this point, it allows to accept the email addresses however phone numbers are not accepted. Can we add a feature to accept phone numbers as a valid input? ... View more

AlertSite dashboard currently showing only last 30 days monitoring details.  We have requirement to show the monitoring details at least for 1 year.  Please add this feature into AlertSite. ... View more

It would be great to have some sort of snooze button that when a monitor goes off we can suppress the alerts for an hour or whatever duration until it's resolved             ... View more

Hi -   We could benefit from a user role (Operator?) which could set a blackout period, but not edit or delete monitors. I think managing blackouts falls into the category of an operations role, whereas altering/deleting monitors is more of a configuration function.   We currently have an issue where we would like our support group to be able to set a blackout period as part of supporting planned maintenance, but they should not be able to delete or alter the monitor itself.     ... View more

On the SmartBear AlertSite UI, instead of fixing the data timestamp to GMT, it would be better if we can configure the timestamp of the displayed data (Or) may be, the data can simply be displayed based on end user's device/browser timestamp.     ... View more