AlertSite Feature Requests

Currently any results from the AlertSite API are returned using whatever time zone is configured for the entire account.  The problem with that is that the widespread standard used by most tools/apps is to assume that API results are in UTC time.   Because of this, we are unable to pull data from the AlertSite API into tools like Grafana or Dynatrace, not without having some kind of custom script in between to modify the time fields to UTC.    Please either change all API results to use UTC time, regardless of the account settings, or at least add a parameter to all API Requests to have the results returned in UTC time.  Or, maybe a setting in the Accounts page that toggles all API results to use UTC time?   Also, when I say UTC, I don't mean GMT, as that is a deprecated method of storing and displaying time, since GMT has to be adjusted based on whether or not Daylight Savings time is currently active.  UTC does not have this limitation, hence it's widespread use in nearly every modern database and/or API). ... View more

Generally it would be nice to show timezone offsets anywhere times are shown on AlertSite, as it is incredibly hard to know what timezone monitors and alerts are relative to.  Especially if you are not an admin.   But specifically, it would be nice if the blackout periods for an alert showed the timezone they are set for.  We had an issue where blackouts were set not realizing which timezone they would apply to since the account was set for a different one.  Then the account timezone was changed, and because of the lack of an offset display we assumed the blackout period would update to reflect the new timezone offset, assuming that the display was relative.  The blackout display did not change which led to wondering what timezone they actually were configured for.  It would be nice to be able to see this explicitly in the UI and not have to guess. ... View more

We need custom dashboard that allows us to pick up the metrics from various monitors that we have created for the different set of metrics. Also, we should have the ability to grant access for these custom dashboards only for specific/selected set of users (who belongs to specific service line/organization unit/owns specific applications...)     ... View more

We would like to see the below 2 improvements from the perspective of well-defined access control:   1) SAML/SSO based access controls to be granted via Active Directory's group name rather than granting access for each and every users' email addresses. Also, for SAML/SSO based user access, there shouldn't be the need to manually set the password in SmartBear AlertSite users administration screen. 2) We need even more granular level of user control that can be defined at monitor level. That is, we want "custom" role that allows us to grant access to  smartbear alertsite end users only for the limited set of monitors (the generic 'READ only' role that grants access to view the data for all monitors is not required for all instances of use cases that we have).         ... View more

Sometimes we have an issue where alert emails stop sending on certain insite appliances. The emails get queued up and when we restart the appliance, they get sent. It would be good to be able to actually see the email queue on the appliance so that we can check this if we stop getting emails. An interface on the Admin site would be great. ... View more

With Java and Selenium, I'm building synthetic tests for one application. The script is then uploaded to alertsite monitor. The response graphs steps portion on the alertsite website gives the steps a generic name, such as step1 and step2. While I want to show the names of the steps as the pages that were visited. As alertsite creates them automatically, and sometime alertsite is not able to recognise the change in the URL and it is failing to provide proper monitor name. It would be great to have the ability to customise the step name. ... View more

As discussed with one of your technical engineers in Case #00542058. The SLA Objective is calculated on the actual number of checks that have occurred during the time period selected. In our case, we are looking for the previous month's number of checks to be considered into the calculation for the current month. This will provide a more accurate estimate for the SLA objective.   Could you give us any estimates when / if this could be implemented?   Best regards, Carl Magnus ... View more

Need assistance on adding manual text alerts in the AlertSite under the Templates editor...   At this point, it allows to accept the email addresses however phone numbers are not accepted. Can we add a feature to accept phone numbers as a valid input? ... View more

AlertSite dashboard currently showing only last 30 days monitoring details.  We have requirement to show the monitoring details at least for 1 year.  Please add this feature into AlertSite. ... View more

We want the SAML or SSO based user access to be granted at the AD group level rather than granting access at individual users level. Allowing this group level access would benefit all enterprise organizations where there are several users within a single group.             ... View more

Hi.  New feature suggestion regarding blackouts... We have maintenance days scheduled throughout the year where we create a blackout using the bulk settings for all monitors.  Even though we know the schedule for the entire year in advance, we cannot setup the blackouts in advance for the entire year because the blackouts are done at the monitor level.  Meaning if I wanted to setup a blackout for an event three months from now, I can only select the monitors that exist at the time I'm entering the blackout.  If any new monitors are created between the time the blackout was entered and when it actually takes place, they would not be included.  Having a way to blackout at the account/system level that would include anything not yet created would be helpful. ... View more

Currently I cannot monitor Slack since it requires Chrome 90 or higher decreasing the value of Private Node. Private Node (Insite) needs a better method to stay current with frequent Chrome updates. This is also valid for Public Node. ... View more

Given that Alertsite uses selenium 2.5.3 and i have to download an acient copy of eclipse to ensure that it is compaitble with the older version of selenium . I think the next step would be to upgrade to Selenium 3.0 and either use unittest or design your own Pyhon test framework for testing on Alertsite.  Python is easy to pick up .  It is also a very popular language .  Thanks  Douglas McGonegle             ... View more

Local retry and Global Verify Tests are immediately scheduled following the initial failure that triggered the run in production testing. AlertSite today does not have a feature in place to pause the test for a duration of time before the next retry begins.   The issue we have is when the AlertSite DejaClick script encounters a failure due to say a network blip, the retry is immediate.  For some tests we would rather delay the Retry a few seconds.  This would benefit the support team by not sending out alert notifications for false positives. ... View more

The default behavior when a Private Node plan is selected and a private location is not assigned in the default locations is for all private node locations to be assigned when a new monitor is uploaded/created. This causes excessive usage of private nodes and an administrative task to remove all the unnecessary locations from the monitor post creation. Please provide the capability to assign different default locations based on the plan selected. Case #00486161       ... View more

It would be nice if I could monitor a UNC path or a file share. Example:  \\servername\path ... View more

I have a set of monitors that I would like to run only once a month for our production events weekends. It is not always on a set date every month. These monitors verify that everything is back up after the PEW and are run at only 4AM on a Sunday morning. If there is an error with one of them, it would email the group that is assigned to the monitor. ... View more

We are having one of our flagship applications that is compatible only with Microsoft Edge browser after their recent release/deployment. It would be a great benefit to us if SmartBear AlertSite platform supports the recording of synthetic scripts in Microsoft Edge Browser using deja click recorder. ... View more