AlertSite Feature Requests

Requirement: to make future blackout window details available over API Right now, although there are API calls which may show historical black-outs, there is no API call that will show the future scheduled blackouts that are visible on-screen. Our client has specifically asked for this as a means to enrich their service offering, by putting out details of future windows automatically on their site. Ideally there would be a restful interface to administer blackout window details*, but an enquiry function would be a great start - thanks.   *previously suggested: https://community.smartbear.com/t5/AlertSite-Feature-Requests/Create-Edit-Destroy-Blackout-Periods-via-API/idi-p/125376 ... View more

I understand that currently there is no API available to integrate Alertsite with Service now..    The REST APIs are more of a pull mechanism;    Please check if there is any POST API solution available to integrate Alertsite with Service now, there by enabling real time transfer of data. It would be great to have that option as that would also help in building an integration with a service management tool which is widely used..   Looking forward to inputs and suggestions.     ... View more

The old UI was nice and concise with all pertinent info available in one view so you could glance.  In the New UI, I'd like to see the Status available as to whether or not the monitor is currently disabled or enabled for monitoring.     Thanks.     ... View more

Currently the user role choices are co-admin (modify access to everything), readonly (modify access to nothing), and reportonly (we never use).   This config is not very usable in an enterprise with multiple groups having different responsibilities. We would like to provide our users with self service capabilities without opening things up to the world.   --Randall ... View more

Please add an Integration for xMatters   https://www.xmatters.com/wp-content/uploads/2016/05/xMatters_for_DevOps-Web.pdf   https://support.xmatters.com/hc/en-us/articles/208260543   ... View more

I would like to be able to run a weekly scheduled report on our performance for the Last 30 Days, however currently Last 8 Days is the highest number of days available.  Can an option be added to show the last 30 days on scheduled reports?   Thank you. ... View more

Currently when downloading a transaction from an account via DejaClick for local use, it can be hard to find a transaction depending on the naming convention used in a long list of monitor names. Adding a search option to find a specific monitor would help speed up re-recording and troubleshooting scripts. ... View more

This is specifically for the old interface, which I assume would get ported to the new interface.     Summary: Type 'notification' blackouts do not apply to Performance Alerts   Currently, blackouts of type 'monitoring' affect both device/availability and performance alerts.   Blackouts of type 'notification' affect only device/availability alerts and NOT performance alerts.   I would expect a blackout to stop all alerts/notifications, certainly if I don’t care about availability I wouldn’t need performance info -- or at least that's my case.   The way it currently works I would call it a partial 'notification' blackout.     Thanks, Randall ... View more

Hello,   We have several groups who receiving Alertsite notifications, each of which performs different functions.  All of us received an alert for an expiring SSL certificate (1/1/16) today.  It's a minor tidbit, but it would be great to customize these types of alerts to only go to one group (mine for instance).  As I understand it, right now these are part of an overall notification bucket so if you could separate that out it would be great.   Thanks! ... View more

Currently the only way to change node locations is on a monitor-by-monitor basis.  If we wanted all of our transactions to run from a new node, we have to change them all manually.  There should be a way to do this one time across all monitors. ... View more

REST API Call to query uptime or sla or report of Devices in a Group. This will be very helpful, in way that one can group devices together and then query the group only to get the devices under it and then get the uptime , sla , report of devices inside that particular group.This will be very helpful for users who have hundreds or thousands of devices and don't need to query each device or need to remember the names of the devices inside a group. So one can just query the group to get all the devices under it and then query each device withing that group to get the uptime or sla or report. Please add this feature asap as this is very critical for the business to be able to group devices together and then be able to query groups using REST API's.  ... View more

If I upload a Dejaclick recording (transaction) and it errors, everyone will get that error unless I quickly log in to the UI and setup a Notifier Group for that transaction.  It would be nice to have an option in the Upload Recording screen to setup a Notifier Group so we can avoid everyone getting an alert by accident.  Thanks   Dan ... View more

Currently any results from the AlertSite API are returned using whatever time zone is configured for the entire account.  The problem with that is that the widespread standard used by most tools/apps is to assume that API results are in UTC time.   Because of this, we are unable to pull data from the AlertSite API into tools like Grafana or Dynatrace, not without having some kind of custom script in between to modify the time fields to UTC.    Please either change all API results to use UTC time, regardless of the account settings, or at least add a parameter to all API Requests to have the results returned in UTC time.  Or, maybe a setting in the Accounts page that toggles all API results to use UTC time?   Also, when I say UTC, I don't mean GMT, as that is a deprecated method of storing and displaying time, since GMT has to be adjusted based on whether or not Daylight Savings time is currently active.  UTC does not have this limitation, hence it's widespread use in nearly every modern database and/or API). ... View more

Generally it would be nice to show timezone offsets anywhere times are shown on AlertSite, as it is incredibly hard to know what timezone monitors and alerts are relative to.  Especially if you are not an admin.   But specifically, it would be nice if the blackout periods for an alert showed the timezone they are set for.  We had an issue where blackouts were set not realizing which timezone they would apply to since the account was set for a different one.  Then the account timezone was changed, and because of the lack of an offset display we assumed the blackout period would update to reflect the new timezone offset, assuming that the display was relative.  The blackout display did not change which led to wondering what timezone they actually were configured for.  It would be nice to be able to see this explicitly in the UI and not have to guess. ... View more

We need custom dashboard that allows us to pick up the metrics from various monitors that we have created for the different set of metrics. Also, we should have the ability to grant access for these custom dashboards only for specific/selected set of users (who belongs to specific service line/organization unit/owns specific applications...)     ... View more

We would like to see the below 2 improvements from the perspective of well-defined access control:   1) SAML/SSO based access controls to be granted via Active Directory's group name rather than granting access for each and every users' email addresses. Also, for SAML/SSO based user access, there shouldn't be the need to manually set the password in SmartBear AlertSite users administration screen. 2) We need even more granular level of user control that can be defined at monitor level. That is, we want "custom" role that allows us to grant access to  smartbear alertsite end users only for the limited set of monitors (the generic 'READ only' role that grants access to view the data for all monitors is not required for all instances of use cases that we have).         ... View more

Sometimes we have an issue where alert emails stop sending on certain insite appliances. The emails get queued up and when we restart the appliance, they get sent. It would be good to be able to actually see the email queue on the appliance so that we can check this if we stop getting emails. An interface on the Admin site would be great. ... View more

With Java and Selenium, I'm building synthetic tests for one application. The script is then uploaded to alertsite monitor. The response graphs steps portion on the alertsite website gives the steps a generic name, such as step1 and step2. While I want to show the names of the steps as the pages that were visited. As alertsite creates them automatically, and sometime alertsite is not able to recognise the change in the URL and it is failing to provide proper monitor name. It would be great to have the ability to customise the step name. ... View more

As discussed with one of your technical engineers in Case #00542058. The SLA Objective is calculated on the actual number of checks that have occurred during the time period selected. In our case, we are looking for the previous month's number of checks to be considered into the calculation for the current month. This will provide a more accurate estimate for the SLA objective.   Could you give us any estimates when / if this could be implemented?   Best regards, Carl Magnus ... View more