Test steps and expected result gone?

Hi there, we were recently upgraded from Squad to Essential and my QC team is saying that some fields are now gone? Like Test steps and Expected result. I have confirmed the team's permissions and they can edit tickets. Not sure what else to do. Same result in Chrome or Safari.

Also when I select Zephyr Essential from the top nav, it opens to a blank screen even though there are tickets. Same if we choose it from the Apps list on the left nav we get the error page.