Forum Discussion

rajeshtanuku's avatar
2 years ago

SLA for ticket resolution - Zephyr Scale

Hi Team,

We are planning to use zephyr scale version, would like to know the support SLA which smart Bear provides.



Rajesh Tanuku

1 Reply

  • MisterB's avatar
    Champion Level 3

    Probably have to ask SmartBear for that.  But I can say that I've found their support to be responsive and I normally hear back within 24 hours.