SLA for ticket resolution - Zephyr Scale
Hi Team, We are planning to use zephyr scale version, would like to know the support SLA which smart Bear provides. Thanks, Rajesh Tanuku
Forum Discussion
MisterB
Champion Level 3
Champion Level 3Probably have to ask SmartBear for that. But I can say that I've found their support to be responsive and I normally hear back within 24 hours.