New window is not getting displayed when I try to run via Reflect AI

There is a website, which i logged in to. I also performed different kind of operations and navigations in the website. We are modifying User profile. when we submit the changes ,the use case suggests that after clicking on submit button a new window gets displayed which contains profile information. While executing this scenrioa via Reflect AI with the help of Zephyr scale,after clicking on submit button , the new window is not getting displayed and only the profile page gets displayed. How to open the new window in the reflect AI run? Is there any configuration change or settings required to view the new window popup when run by reflect AI?