Burn Down Charts

Andy,

I appreciate the followup. 

At least there is some positive news and potential updates in process!

From the feedback you got, it sound like SmartBear thinks they are displaying (correct) information in a (wrong) manner.  I believe that in my case they are displaying (wrong) information in a (wrong) manner.

I have been back and forth with SmarBear on my issue.  They cannot reproduce what I am seeing (yet). 

Seems similar to the issue I'm seeing, all test cases (bar one which was deferred) have been completed, yet the Burndown shows this: 

Says I still have 29 remaining to be executed! This was the criteria I put in: 

Showing 100% done

Butch,

I am still working with them on this.  They have requestied a lot of our data, which is hard for me to provide.  We are on data-center due to our security requirements and getting them full sets of project data they requested is not easy.  This issue seems pretty obivous to me, and I even mentioned in my communications to them about you having the same issue.

Are you on cloud? They may be able to see your data easier if you open a similar ticket.

In digging into this, I have found that there may be a couple of (non-ideal) workarounds available.

1. When you generate a report, you can export all that data into excel.  From there you could potenially manipulate the data into a semi-useable form.
2. In Jira, there is a way to create your own dashboard gadget, and there are zephyr dashboard gadgets that match the zephyr reports.  I am ASSUMING that there would be a way to create your own gadget that would create correct burn-down charts. 

Both of these would require extra-ordinary effort to do, and something that I would expect SmartBear to provide out-of-the-box.

Hi Bob,

My guess is that this is related to the long running issue with the burn charts in Scale, and how they work based on execution dates.  I've pasted below some feedback that Josh42 got from SmartBear support, 3 years ago.  Nothing has changed as far as I'm aware.

I have created a support ticket and raised my concerns about this issue being outstanding for so long, and suggest you do the same if the reports/charts are important to you.

As it turns out, the burndown and up charts as of now, use the date of the earliest execution as start date and the date of the latest execution of the final date and them on top of that it plots the chart it is plain wrong, so we are aware and we have addressed to get this fixed in the near future, also there are some known bugs in these charts, so eventually when you compare them they do not match correctly.

As soon as we get it fixed, we will get back to you.

Regards, Andy

Hi Bob,

I got some feedback from SmartBear about the burn charts.  It's a while away yet but at least the news is positive, that this will be addressed in the next 12-15 months (I guess)...

Hi Bob.  I discussed two issues with SmartBear but they're not specifically called out in the snippet I included.  So we should see a fix come in first for the 'correct info in a wrong manner' issue - whatever that is - and then later on a fix for burn chart issues where the use of the effective date is causing the report to chart incorrectly.  But in this latter one, I expect there to be a full review of that chart and for other issues to be addressed.  Interesting that you have another issue that can't yet be replicated!

Butch,

Yes this is the same issue that I am seeing.  Seems that smarbear cannot see this isssue.  I am still going back and forth with them.  

Hi Bob_C, any update from SmartBear? I've getting pressure from the Project Managers that they can't visually see how a project is progressing and whether it's on track without seeing a correct Burndown chart. Unless there is a feasible workaround, hopefully SmartBear are looking to get some fixes in soon!

Thanks for the update Bob, yeah I've seen those gadgets and using a few for Project Test dashboards along with usual Jira gadgets, unfortunately no Burndown! ;) I'll have a go and see if it is possible to create a manual version. We're in the middle of migration to the Cloud so not much data to share. Hopefully you'll get an update soon.