Butch,
I am still working with them on this. They have requestied a lot of our data, which is hard for me to provide. We are on data-center due to our security requirements and getting them full sets of project data they requested is not easy. This issue seems pretty obivous to me, and I even mentioned in my communications to them about you having the same issue.
Are you on cloud? They may be able to see your data easier if you open a similar ticket.
In digging into this, I have found that there may be a couple of (non-ideal) workarounds available.
- When you generate a report, you can export all that data into excel. From there you could potenially manipulate the data into a semi-useable form.
- In Jira, there is a way to create your own dashboard gadget, and there are zephyr dashboard gadgets that match the zephyr reports. I am ASSUMING that there would be a way to create your own gadget that would create correct burn-down charts.
Both of these would require extra-ordinary effort to do, and something that I would expect SmartBear to provide out-of-the-box.